When is my payment due? 当 will I receive a bill?
When your grace period ends and you begin the repayment process, your payment will be due on the first of every month. You will get your first bill at the end of your grace period, approximately 15 days prior to the first payment due date. 

I never received a bill, but I received a past due notice in the mail.
You might have requested to receive e-bills when you complete your exit interview. Your e-bill and notifications will be sent to the e-mail address you provided as part of the exit process. Please make sure to set your spam filter to accept email from these specific websites: ebill@ecsi.网 and webmaster@ecsi.网. You can update your e-mail address or choose to receive your bills by mail on ECSI.  

Why do I have a hold on my account? And how do I get the hold removed?
The 学生贷款 Department may place a hold on your account if:

  • You did not complete your Exit Interview.
  • Your loan has defaulted.
  • Your Student Account balance was transferred to 学生笔记.

You can get the hold(s) removed by:

  • Completing your Exit Interview.
  • Bringing your loan account current.
  • Paying off your Student Note in full.
     

I am still a student (or going back to school next semester). Do I have to complete the exit interview? 
You must be enrolled at least half-time or greater in order to be considered an 'enrolled student'. 也, if you stopped attending during the academic year, you will need to complete the exit interview. You may still have access to the grace period provided you have not exhausted the time allotted as per the terms of the loan. 
 
Will my loans be reported to a credit bureau? 
是的. The status of all Perkins, Health Professions 学生贷款, 大学贷款, and Student Notes are all reported at the end of every month. 
 
What can I do if I disagree with the information reported on my credit report? 
You can dispute any information by submitting an online or written dispute. 看到 Student Loan Collections 网页查询详情. 
 
Where do I send my payment? 
Send all payments to the address via the methods described at 付款方式. 

Can I pay with a credit card? 
是的. Credit card transactions are processed by ECSI. (Except VISA credit card.) Your credit card statement will reference ECSI, as the payee. There is a processing fee charged if done online or over the phone with a representative at ECSI. (看到 付款方式 for other payment choices.) 
 
Can I give authorization to a family member to access my loan information?  
If you wish to authorize someone else to obtain any information on your accounts, you must complete the Release of Information Authorization form and submit it to the 学生贷款 office. 
 
If I end up having credit on my Student Account from my loans, how can I receive a refund? 
You can request a refund through the Student Accounts Office. 
 
What is the Annual Disclosure Statement? And how can I access it? 
According to federal regulations, the University of the Pacific is required to provide borrowers with an annual disclosure statement. The disclosure statement details the disbursement activity and status of the loan. You can access and review your current disclosure statement by logging in to your ECSI account, under the Documents tab.  
 
I did not receive my 1098-E tax form for my loan(s). How can I get a copy? 
You can obtain a copy of your 1098-E tax form for your loans from ECSI. 
 

Contact 学生贷款 Department

电话: 209.946.2446
传真: 209.946.2653
电子邮件: studentloans@crepedcrusader.com

位置
Finance Center, 1st Floor
斯塔格路3622号
Stockton, CA 95211

邮寄地址
University of the Pacific
Attn: 学生贷款
太平洋大道3601号
Stockton, CA 95211

办公时间
Monday through Friday from 8:30 a.m.–5 p.m.
关门12点.m.–1 p.m. 吃午饭
关闭d Thursday from 8:30 a.m.–9:30 a.m.